# 30512: Toll Free verification rejection - Age gate required for age-restricted content

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your business or messaging content relates to age-restricted products or services, but:

* No age verification process was included in your opt-in flow
* The age verification method is insufficient (e.g., simply asking "Are you 18+?")
* Age verification is mentioned but not demonstrated in your submission

### Possible solutions

* Implement a robust age gate that verifies users meet the required age (21+ for alcohol, 18+ for other restricted items)
* Use acceptable age verification methods such as:

  * Requiring users to enter their full date of birth (MM/DD/YYYY)
  * Using a third-party age verification service
* Provide evidence of your age verification process in your submission
* Ensure age verification occurs before messaging opt-in for age-restricted content

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)