# 30509: Toll Free verification rejection - Opt-in URL not accessible

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

The URL provided for your opt-in example is inaccessible. This could be because:

* The URL leads to a login page requiring credentials
* The link is broken or returns an error
* The URL doesn't lead to the intended opt-in content
* The page is no longer available or has been modified

### Possible solutions

* Provide a publicly accessible URL that does not require login credentials
* If the opt-in process is behind authentication, provide screenshots instead
* Verify the URL is functional and leads directly to the opt-in example before submission
* If using screenshots, ensure they clearly show the complete opt-in process
* Host the opt-in example on a public page specifically for verification purposes

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)