# 30503: Toll Free verification rejection - Confirmation message missing required details

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

The confirmation message example provided in your submission is missing required elements. These may include:

* Program name or product description
* Customer care contact information (phone number or HELP command)
* Opt-out instructions (e.g., "Reply STOP to opt out")
* Message frequency disclosure (e.g., "Recurring" or "Msg freq may vary")
* Pricing statement (e.g., "Msg & Data rates may apply")

### Possible solutions

* Update your confirmation message to include all required details:

  * Business/program name
  * Customer care information
  * Opt-out instructions
  * Message frequency disclosure (for recurring messages)
  * Pricing statement
* Ensure clarity and consistency across all messaging examples
* Resubmit with the complete confirmation message

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)