# 30501: Toll Free verification rejection - Political campaigns must have Campaign Verify token

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your submission indicates political messaging, but:

* A Campaign Verify token was not provided
* The Campaign Verify token is invalid or expired
* The verification details were incomplete

Campaign Verify is a nonpartisan service that verifies the identity of political organizations and candidates. This verification is mandatory for all political messaging campaigns.

### Possible solutions

* Obtain a Campaign Verify token by registering through the Campaign Verify website ([www.campaignverify.org](http://www.campaignverify.org))
* Ensure the token is linked to the political entity listed in your submission
* Resubmit your application with the valid Campaign Verify token included
* Provide the token in the "Additional Information" field

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)