# 30496: Toll Free verification rejection - Use case and use case summary inconsistent

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

There is a mismatch between the selected use case and the use case summary in your submission. For example:

* Use case is listed as "Account Alerts" but the summary describes marketing messages
* Different types of messages are described in the various sections of your submission
* The content contradicts the selected use case category

### Possible solutions

* Review your submission to ensure the use case and use case summary align perfectly
* Update either the use case selection or the summary to ensure consistency
* Make sure all sections of your submission reflect the same messaging purpose
* Avoid mixing different use cases in a single submission

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)