# 30495: Toll Free verification rejection - Projected message volume exceeds use case limits

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

The message volume requested in your submission appears disproportionately high for the stated use case or business size. This may be due to:

* Requesting authorization for message volumes that don't align with your business scale
* A use case that doesn't support the scale of messaging requested
* Insufficient justification for high-volume messaging

### Possible solutions

* Provide a detailed justification for the requested volume in the "Additional Information" field
* Include information about your target audience size and messaging frequency
* Explain how the requested volume aligns with your business needs and use case
* Adjust your projected volume to better match your actual business requirements

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)