# 30494: Toll Free verification rejection - ISV or reseller name must be provided

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your submission indicates that an Independent Software Vendor (ISV) or reseller is being used, but:

* The ISV/reseller field was left blank
* The information was not provided in the appropriate field
* The submission mentions an ISV/reseller but doesn't identify them

### Possible solutions

* Update the ISV/Reseller field with the correct details of the software provider
* Ensure the name provided matches the actual software vendor being used
* Complete all required fields related to ISVs or resellers if your business uses their services

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)