# 30487: Toll Free verification rejection - Charitable organization must provide 501(c)(3) verification

Log Type: TWILIO

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your organization is identified as a charitable entity soliciting donations, but:

* Verification of 501(c)(3) tax-exempt status was not provided
* The accreditation URL was either missing or invalid
* The submitted information does not confirm nonprofit status

### Possible solutions

* Ensure your organization is registered as a 501(c)(3) tax-exempt entity
* Provide a valid accreditation URL from a recognized nonprofit accreditation source such as:

  * BBB Wise Giving Alliance
  * Charity Navigator
  * GuideStar
* Verify that all submitted details match your official nonprofit records

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)