# 30484: Toll Free verification rejection - Business name and office record mismatch

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

The business name provided in your submission does not match what appears on your corporate website or other official documents. This may include situations where:

* A different business name is displayed on your website
* You're operating under a "Doing Business As" (DBA) name but didn't clarify this in the submission

### Possible solutions

* Update the business name to exactly match what appears on your website or official documentation
* If you operate under a DBA name, update the DBA field in your submission and provide supporting documentation
* Ensure consistency between your verification submission and your web presence

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)