# 30447: Toll Free verification rejection - phone number not provisioned to Twilio

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

* The toll-free verification was submitted before the toll-free phone number completed porting to Twilio.
* The toll-free phone number is not provisioned to Twilio.

### Possible solutions

* If the number is/was with another messaging provider at the time of verification, please ensure the porting or hosting process has been initiated and is complete. Then Delete the rejected toll-free verification and submit a new request after the port completes.
* If it's not a porting scenario, contact Twilio Support.

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)