# 30103: Links not shortened due to application failure.

Log Type: TWILIO

Log Level: ERROR

## Description

Twilio couldn't shorten the links in your message because the Link Shortening service encountered an application failure.

### Possible causes

* A temporary interruption or outage affected Twilio Link Shortening.

### Possible solutions

* File a support ticket and include the `Message SID`.
* If you want Twilio to send the message with the original long links when link shortening fails, set `ContinueOnFailure` to `true` for the Link Shortening domain.

#### Additional resources

* [Link Shortening](/docs/messaging/features/link-shortening)
* [Link Shortening Onboarding Guide](/docs/messaging/features/link-shortening/onboarding-guide)