# 30032: Toll-Free Number Has Not Been Verified

Log Type: CARRIER

Log Level: ERROR

## Description

You sent a message (message SID: SMXXXXX) from a Toll-Free number to a mobile subscriber in USA or Canada. Twilio requires all Toll-Free numbers to go through a verification process. The Toll-Free number you sent from has not been verified through the required verification process.

### Possible causes

\*Your toll-free number has not been Verified to allow sending of traffic in USA and Canada.

\*Your toll-free verification submission was rejected.

### Possible solutions

Please refer to this [Support Article](https://support.twilio.com/hc/en-us/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada) for the process to get your Toll Free number verified.

Effective Nov 8th, 2023, messages on restricted toll-free phone numbers are blocked. Effective Jan 31st, 2024, messages on pending toll-free phone numbers are blocked.

Toll-Free best practices can be found [here](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)