# 30009: Missing inbound segment

Log Type: CARRIER

Log Level: ERROR

## Description

One or more segments associated with your multi-part inbound message was not received.

### Possible causes

* The mobile network or carrier did not successfully send the entire message to Twilio
* The mobile handset had a malfunction and did not successfully send all segments
* The mobile user was in poor network coverage, causing an incomplete message to be sent

### Possible solutions

* Ensure the mobile user is in good network coverage and request they try sending the message again
* If the issue is occurring frequently for multiple users, [contact Twilio Support](https://www.twilio.com/console/support/tickets/create) with Message SIDs of affected messages