# 30003: Unreachable destination handset

Log Type: CARRIER

Log Level: ERROR

## Description

### Unreachable destination handset

The destination handset you are trying to reach is switched off or otherwise unavailable.

### Possible causes

* The destination handset you are trying to reach is switched off or otherwise unavailable.
* The device you are trying to reach does not have sufficient signal
* The device cannot receive SMS (for example, the phone number belongs to a landline)
* There is an issue with the mobile carrier

### Possible solutions

In some cases, a delivery error may occur once due to a transient issue downstream of Twilio. To test whether the issue occurs again, please attempt to send another message to the user via a [REST API](https://help.twilio.com/articles/223133907-Simple-example-for-sending-SMS-or-MMS-messages) request.

If you see similar results, continue troubleshooting with the following checklist:

* Is the destination device powered on?
* Does the device have sufficient signal? If not power the device off, wait 30 seconds, and then power it back up.
* Is the device connected to the home carrier's network? We cannot guarantee message delivery on devices roaming off-network.
* Can the device receive non-Twilio SMS?
* Can the device receive messages from another Twilio number (non-Alphanumeric Sender ID), or with a shorter one-segment (non-concatenated) body?
* Can other devices using the same mobile carrier receive your messages?

If you can rule out all of the above issues, continue troubleshooting below.

#### Messages sent from short codes

Repeated Error 30003 results on undelivered messages sent from [short codes](https://support.twilio.com/hc/en-us/articles/223182068-What-is-a-Messaging-Short-Code) could occur if the destination user has a wireless plan that does not support short code or "Premium" messages.

**Sprint** customers may be able to allow messages sent from your short code by texting the phrase `Allow XXXXX` to **9999**, replacing `XXXXX` with your short code. However, customers from other wireless carriers will likely need to reach out to their carrier's support group to enable "Premium" or short code messaging.

#### Messages sent from long codes

Repeated Error 30003 results on undelivered messages sent from long codes (regular phone numbers) and Toll-Free numbers could be due to carrier filtering.

The rules for carrier filtering vary throughout the industry, making it difficult at times to pin down exactly why a message is being filtered out. For more details including potential workarounds, please see this Help Center article ["How Does Carrier Filtering Work?"](https://support.twilio.com/hc/en-us/articles/223181848-How-Does-Carrier-Filtering-Work)

#### Continued Error 30003 issues

Twilio's Support team can help investigate what went wrong with delivering your message. Please collect 3 or more message SIDs in your [SMS logs](https://www.twilio.com/console/sms/logs) from the last 24 hours that were flagged with Error 30003, and [open a support request](https://www.twilio.com/console/support/tickets/create).