# 22156: Port In Error - Invalid Account Number

Log Type: APPLICATION

Log Level: ERROR

## Description

The Account Number submitted in the port in request for this phone number does not match the losing carrier's information.

### Possible causes

The Account Number submitted for the port in request does not match the losing carrier's information.

### Possible solutions

Update Account Number in the port in request to one that matches the losing carrier's information.

Note if this is the only phone number in a port in request that got rejected you may need to start a new port in request with this phone number so that you can correct the account number as it may be different from the other phone numbers in this request.