# 22152: Port In Error - Phone number is inactive or disconnected

Log Type: CARRIER

Log Level: ERROR

## Description

The phone number is inactive or disconnected on the losing carrier and so cannot be ported.

### Possible causes

The phone number is inactive or disconnected on the losing carrier and so cannot be ported.

### Possible solutions

Contact the phone number's current carrier to reactivate the phone number, so that you can port it to Twilio.