# 21725: Brand can only be updated when in FAILED state

Log Type: APPLICATION

Log Level: ERROR

## Description

You tried to update a brand before it reached `FAILED` status. Only failed brands can be updated, and when you do have a failed brand, fix the related Customer Profile or Trust Bundle data first, then call the `brand_registrations` update endpoint.

### Possible causes

* The brand is in `REGISTERED` status.
* The brand is in `IN_PROGRESS` status.
* The brand has not entered `FAILED` status, so Twilio will not accept the update request.

### Possible solutions

* If the brand is `REGISTERED` and needs changes, contact Twilio Support.
* If the brand is `IN_PROGRESS`, wait for it to leave that state before retrying.
* If the brand is `FAILED`, review the brand `errors` field, correct the related Customer Profile or Trust Bundle information, and resubmit the brand update.

#### Additional resources

* [A2P 10DLC - BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)
* [Troubleshooting A2P 10DLC Standard/LVS Brands](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands/troubleshooting-and-rectifying-a2p-standardlvs-brands)
* [Trust Hub](/docs/trust-hub)