# 17000: Forbidden to access data

Log Type: APPLICATION

Log Level: ERROR

## Description

This error code is returned when an account is trying to access a resource created by another account. Note: parent accounts can access subaccount resources, but subaccounts cannot access parent account resources, or other subaccounts under the same parent account.

### Possible causes

This error code is also returned when an account is attempting to access a resource where Voice Insights Advanced Features has not been enabled on that account.

### Possible solutions

Once enabled future calls will be retrievable via API.