# 16109: Voice Recording: Cannot fetch .mp3 encrypted recording

Log Level: ERROR

## Description

Use the Recordings resource to fetch voice recording media as `.wav` or `.mp3`. When Voice Recording Encryption is enabled, request the recording as `.wav` instead of `.mp3`. To decrypt an encrypted recording, retrieve `EncryptionDetails` from the Recording resource and use the matching private key.

### Possible causes

* Voice Recording Encryption is enabled on the account, and the request appends `.mp3` to the recording URI.
* The recording is encrypted, and the request is trying to fetch the media in a format that is not supported for encrypted recordings.

### Possible solutions

* Request the recording media as `.wav` by omitting the extension or using `.wav` on the Recording URI.
* Retrieve the recording metadata, read `EncryptionDetails`, and decrypt the recording with the private key that matches the configured public key.

#### Additional resources

* [Recordings resource](/docs/voice/api/recording)
* [Voice Recording Encryption](/docs/voice/tutorials/voice-recording-encryption)