# 16102: Voice Recording: Unavailable because recording is silent

Log Level: WARNING

## Description

Twilio does not store a recording when the audio is silent and your account is set to automatically delete silent recordings. In that case, the recording is marked as `absent` and is unavailable for access.

### Possible causes

* The recording contained only silence.
* Silent recordings are configured to be automatically deleted on your account.

### Possible solutions

* Contact Twilio Support to change the silent-recording deletion setting if you need to retain silent recordings.
* If you do not need to keep silent recordings, no action is required.

#### Additional resources

* [TwiML Voice: `<Recording>`](/docs/voice/twiml/recording)
* [Recordings resource](/docs/voice/api/recording)