# 13521: \`\<Say>\` element character limits exceeded

Log Type: APPLICATION

Log Level: WARNING

## Description

The maximum text length inside a `<Say>` verb is limited and varies depending on the option used. Basic, Polly and Google TTS have different limits and character count.\
See the [Say Verb](/docs/voice/twiml/say#voice) API Reference for more information.

### Possible causes

The maximum text length inside the `<Say>` verb has been exceeded.

### Possible solutions

Make sure that the character limit is under the limit for the TTS type being used:

* Basic TTS Voices are limited to 4096 UTF-8 single byte characters
* Polly TTS Voices are limited to 3000 UTF-8 single byte characters; note that SSML tags do not contribute to the character count
* Google TTS Voices are limited to 5000 UTF-8 single byte characters; note that SSML tags, newlines and spaces contribute to the character count
* The URL-encoded string cannot exceed 4500 characters