# 11751: Media Message - Media exceeds messaging provider size limit

Log Type: APPLICATION

Log Level: ERROR

## Description

### Media Message -> Media exceeds messaging provider size limit

Maximum size limit depends on the messaging channel.

* For an MMS message, the size limit is [5MB](/docs/messaging/guides/accepted-mime-types).
* For a WhatsApp message, the size limit is [16MB](/docs/whatsapp/guidance-whatsapp-media-messages).

### Possible causes

The total size of the media message request exceeds the maximum size limit for the channel.

### Possible solutions

If you are sending multiple media files on a message, split them into multiple requests to reduce the size of each request.