# 10003: Incoming call rejected due to inactive account

Log Type: APPLICATION

Log Level: ERROR

## Description

An incoming call was made to your application, but was not answered because your account was not active at the time.

### Possible causes

* Lack of funds
* Violation of the Terms of Service or Acceptable Use Policy

### Possible solutions

* Check your account balance. Refill funds if necessary.
* Contact Twilio [customer support](/help/contact) to inquire further.