# 10001: Account is not active

Log Type: TWILIO

Log Level: ERROR

## Description

This account has been disabled and may not be used until it is reactivated.

### Possible causes

* Lack of funds
* Violation of the Terms of Service or Acceptable Use Policy

### Possible solutions

* Check your account balance. Refill funds if necessary.
* Please reach out to Twilio Support through the [Console](https://console.twilio.com) or [Help Center](https://support.twilio.com).